How to order

How to order in the Online Store

We accept orders 24 hours a day, 7 days a week.
Orders placed through the online store can be conveniently processed by credit card.
Please note that it may take some time for us to reply to your inquiry.

Returns and exchanges

  • We do not accept returns or exchanges of tea, as it is a food product. Returns and exchanges will only be accepted in cases of damage caused during transportation, defective products, incorrect items, or other unavoidable situations deemed by our company. In such cases, we will resend the replacement item(s) at our expense.


    Please contact us using the inquiry form.

  • Product Warranty

    In principle, we are not responsible for any deterioration of products caused by unpredictable weather changes, disasters, accidents, resulting traffic congestion, delayed arrivals due to changes in shipping routes, or storage at the shipping company due to customer's absence.

Other Notes

  • Purchase for Commercial Purposes

    If you are considering using our products as giveaways or at an event, please be sure to contact us.
    If there is a possibility that our products may be used for any of the above purposes, we may ask you to confirm the purpose of use, or we may refuse your order.

  • Handling of Our Registered Trademarks

    Our logo is a registered trademark. Please do not use it in advertisements or other media without permission.
    The same applies to product images and our company name.
    If unauthorized use is discovered, we may refuse future orders.

  • Inquiries about our products

    We take all possible measures to manufacture and ship our products, but if you have any questions, please contact us at the following address.

    Contact Us