Shipping and Delivery

Shipping Time

  • Shipments take roughly 10 days to one month to reach you after your order has been placed depending on shipping method, destination, and weight. Please also note that there are certain countries and regions that we cannot ship to.

  • Delivery service provider

    DHL

  • Customs and other fees

    In addition to the order and shipping charges, you (or the recipient) may be required to pay additional duties, taxes, and fees imposed by the destination country or delivery service during import processing and/or upon delivery. Charges depend on the country and items selected. You (or the recipient) are responsible for paying all additional charges.

    Please confirm the applicable customs, duties, taxes, and import laws for the destination country before placing an order.

*Payment method for customs and other fees

In most cases, all applicable customs duties, taxes, and import fees are calculated and paid at checkout, depending on the destination country or region (this includes state taxes for regions where they apply, so you can shop with confidence). This ensures a transparent and secure shopping experience, with no unexpected charges upon delivery.

In certain countries, customers may have the option to choose whether to prepay import fees at checkout or pay them upon delivery. Please note that if you select to pay upon delivery, you (or the recipient) will be responsible for any additional customs processing fees imposed by the local customs authority or delivery carrier.

Please Note:
These fees vary depending on the destination country and the value of the goods. We strongly recommend checking your country's import policy before placing your order.

If the payment of required customs duties or taxes is refused, or if the product is not collected within the DHL storage deadline, the item may be subject to disposal.

We sincerely apologize, but in such cases, we are unable to offer a refund for the product price or reshipment. We appreciate your understanding.



[Important] Disclaimer Regarding Customs Duties and Other Fees

Applicable customs duties and other charges are determined by each country and may change without prior notice.
We sincerely regret that Nakamura Tokichi Honten cannot be held responsible for the payment of the fees mentioned above. For accurate and up-to-date information on fees and other details, please be sure to confirm directly with the customs authority of the country of destination.



  • Shipping cost and shipping time

    The cost and time required for shipping vary depending on the shipping method.

    The shipping cost is displayed on the Shopping Cart webpage after you have added products to your shopping cart and selected the country and shipping method.

    An estimate of how long it will take to ship is displayed during checkout.


    *There may be additional fees charged by the deliverer when the package arrives. These fees can include import duties, VAT (value-added tax), and/ or customs duties. These fees are the responsibility of the package recipient. We have no way to predict these fees, since they depend on the country, so please check the import and customs fees information for your country before placing an order.

    The time shown for how long shipment will take is just an estimate. It may take more or less time depending on circumstances such as the time required to clear customs.

    Currently, global shipping times and costs are being dramatically affected by the ongoing COVID-19 pandemic. We ask for your patience with orders, as delivery times and service charges remain unpredictable.

    When choosing DHL as the shipping carrier, please understand that prices change frequently. This is because DHL’s surcharge has been changing almost every month since the start of the pandemic.

    DHL also charges a temporary emergency service fee, which is reflected in the total shipping cost.

    The total time to ship an item includes order processing and packaging time at Nakamura Tokichi Honten (5-10 days), shipping time, and customs processing upon arrival. Delays may occur during busy seasons or due to natural disasters.