When customers purchase our products, we often wonder:
How are they enjoying their tea?
Are they drinking it in a special way?
Did they buy it for themselves, or as a gift?
Ideally, we would love to ask each and every one of our customers directly.
But since that’s not always possible, we send out a review request email about 30 days after a purchase.
We do the same for our international online store, and recently, we've been fortunate to receive a growing number of reviews!
📝 Check out our customer reviews here!
👉 See all reviews
What We’ve Learned from More Customer Reviews
With more reviews coming in, we’ve noticed a few interesting things:
✔ So many wonderful comments about the taste and quality of our products!
✔ Valuable feedback that helps us improve.
✔ And… an unexpected increase in customer inquiries about the reviews themselves!
What Kind of Questions Are People Asking?
One of the most heartwarming inquiries we get is:
“I loved the product! I want to leave a review, but how do I do it?”
Messages like this truly make us happy 😊
It’s so encouraging that we immediately share this feedback with our team!
Another common question is:
“Who is ‘Anonymous’? I see the same name on many reviews.”
On our international online store, all reviews are automatically labeled as "Anonymous" to respect customer privacy.
This ensures that people feel comfortable sharing their honest opinions.
Because of this, you’ll see many reviews from “Anonymous,” but rest assured—they’re all from different customers!
Discovering New Ways to Enjoy Japanese Tea
One of the most exciting things about reading reviews is seeing how customers from around the world enjoy our products in unique ways!
💡 “Matcha Sho-no-mukashi pairs really well with oat milk. I love it!”
💡 “Matcha Fuji-no-Shiro has a vibrant green color, a smooth texture, and a rich umami flavor—perfect for tea or lattes.”
💡 “The Hojicha Chocolate Sandwich Cookie is mildly sweet, but I think it would be even better with less sugar.”
Seeing these ideas makes us think, “I want to try that too!” 😊
Your Review Could Inspire Someone Else!
Many people read reviews before deciding what to buy.
Your review could help someone discover their new favorite Japanese tea!
If you’ve tried something unique, we’d love to hear about it.
Leave a review and share your experience—it might just inspire another tea lover 🍵💚
We hope your tea moments are always enjoyable and full of new discoveries!